COVID-19 VIRUS UPDATE – (7/13/2020)
Dear Credit Union Members,
Thank you for your patience and understanding as we have taken precautions to keep our members, employees, and community safe during these difficult times. Our hours remained unchanged during the pandemic as we strove to successfully serve your financial needs by phone, appointment, electronically, and at our drive-ups.
We are happy to announce that soon we will be opening our doors again. Beginning Wednesday, July 15 our 60th Street, 80th Street, and Elkhorn branches will be welcoming you back inside our lobbies. Our lobby hours are; 9 am to 5 pm Monday through Thursday, 9am to 6 pm Friday, and 9 am to 12 pm Saturday.
In the meantime, our drive-ups remain open at all branches to take care of your financial needs by connecting you directly to a SoLakes Credit Union representative. Drive-up service hours are; 8:30 am to 5 pm Monday through Thursday, 8:30 am to 6 pm Friday, and 8:30 to 12 pm Saturday.
Remember, your closest SoLakes branch is your electronic device. As a member of Southern Lakes Credit Union, you have a full range of electronic services available through SoLakes Online 24/7 Banking. This access includes online bill pay, transferring funds between accounts, applying for a loan, making loan payments, verifying account balances, viewing monthly account statements, reordering checks, and more.
You will notice a few changes as we continue to take precautions to keep you and our employees safe.
Members/Guests entering the lobby will be permitted to utilize face coverings. Members/Guests who choose to wear a face covering into the lobbies will be asked to remove any hats, hoods, and sunglasses to allow easy identification. Hand sanitizer will also be available for use.
We will practice social distancing wherever possible. There will be safety dividers and lobby furniture has been removed for everyone’s protection.
Public restrooms will be temporarily closed. We sincerely apologize for the inconvenience.
Once again, thank you for your membership, and welcome back!
Southern Lakes Credit YOUnion. Putting you first since 1935.
COVID-19 Virus Update – (5/14/2020)
Yesterday Wisconsin’s Supreme Court overturned the state’s “Safer At Home” orders and mandated that all future statewide restrictions to battle the coronavirus must be approved by the legislature’s rule-making committee before they can be implemented.
Southern Lakes Credit Union is continually monitoring COVID-19 developments from both state and local government. Local officials can put their own limits in place, and rules can vary significantly from one community to the next.
Please know that nothing is more important to us than making sure that we protect the health and safety of our employees and members. We will set and announce an open date to resume lobby service just as soon as we have all the proper safety precautions in place to do so. Drive-up and lobby services by appointment will continue until that time.
We sincerely appreciate your patience and understanding.
Southern Lakes Credit YOUnion. Putting you first since 1935.
COVID-19 Virus Update – Letter from the President (3/17/2020)
With the ongoing concern about the COVID-19 virus, I want to thank you for your understanding. In order to protect the public health, the safety of you our members, and the safety of the Credit Union team, the decision has been made to limit in person services to only the drive up service offered at each of our locations. Services via our lobbies will be discontinued at 1 pm on Tuesday, March 17, 2020 until public health officials indicate that the risk associated with in person contact has diminished.
As a member of Southern Lakes Credit Union, you have a full range of electronic services available through SoLakes Online 24/7 Banking. Through this you have access to all of your accounts without needing to visit a branch. This access includes online bill pay, transferring funds between accounts, applying for a loan, making loan payments, verifying account balances, viewing monthly account statements, reordering checks, and more.
Additionally you have convenient access to your money through our network of ATMs. As a member of Southern Lakes Credit Union you have ATM’s access at all of our locations. Southern Lakes is also a member of the Alliance One ATM network. This allows Southern Lakes members the freedom to enjoy access to over 5,000 fee free ATM’s across the nation. To find your closest ATM visit https://www.allianceone.coop.
We greatly appreciate your patience as we take steps to promote health and safety while providing you with the top level service you expect. Your Southern Lakes team continues to closely monitor this situation and will regularly communicate updates. Please watch your email, southernlakescu.org, and social media @solakescu for updates.
Coronavirus (COVID-19) Update (3/13/2020)
At Southern Lakes Credit Union, our top priority is always the safety and security of our members and employees.
We are closely monitoring the COVID-19 coronavirus and following guidance from health experts and federal agencies, including the Center for Disease Control, and want to assure you that we have comprehensive plans in place allowing us to provide uninterrupted access to your funds now and in the event the virus progresses.
SoLakes Online 24/7 Banking
As a member of Southern Lakes Credit Union, you have access to all of your accounts without needing to visit a branch:
Online bill pay, transfer funds between accounts, apply for a loan, make loan payments, verify account balances, view monthly account statements, reorder checks and more.
- Mobile Account Access
- 24/7 Telephone Network Teller
Preparing for Online Banking and Remote Administration of Your Finances
If you have not done so, this is a good time to set up direct deposit of your paychecks, recurring deposits, or automatic bill pay. These services make the day-to-day managing of your money easier and more efficient, while we remain focused on maintaining your financial wellness.
We encourage you to contact us to assist with any of these items.
Preventative Measures in Branches
We are proactively taking additional steps to disinfect our lobbies and public spaces, and are reinforcing health habits for our staff as well. SoLakes remains as focused as ever on serving your financial needs. We are in this together to contain the spread of the virus and take care of our communities.
Thank you for trusting us with your financial needs. We will update this page https://www.southernlakescu.org/coronavirus-covid-19-update/ as needed to keep you informed of any changes as events involving COVID-19 continue.