COVID-19 Virus Updates

COVID-19 Virus Update –  Letter from the President (3/17/2020)

 

Dear Members,

With the ongoing concern about the COVID-19 virus, I want to thank you for your understanding. In order to protect the public health, the safety of you our members, and the safety of the Credit Union team, the decision has been made to limit in person services to only the drive up service offered at each of our locations. Services via our lobbies will be discontinued at 1 pm on Tuesday, March 17, 2020 until public health officials indicate that the risk associated with in person contact has diminished.

As a member of Southern Lakes Credit Union, you have a full range of electronic services available through SoLakes Online 24/7 Banking. Through this you have access to all of your accounts without needing to visit a branch. This access includes online bill pay, transferring funds between accounts, applying for a loan, making loan payments, verifying account balances, viewing monthly account statements, reordering checks, and more.

Additionally you have convenient access to your money through our network of ATMs. As a member of Southern Lakes Credit Union you have ATM’s access at all of our locations. Southern Lakes is also a member of the Alliance One ATM network. This allows Southern Lakes members the freedom to enjoy access to over 5,000 fee free ATM’s across the nation. To find your closest ATM visit https://www.allianceone.coop.

We greatly appreciate your patience as we take steps to promote health and safety while providing you with the top level service you expect. Your Southern Lakes team continues to closely monitor this situation and will regularly communicate updates. Please watch your email, southernlakescu.org, and social media @solakescu for updates.

In Service,

Tim Barthel

President/CEO

Coronavirus (COVID-19) Update (3/13/2020)

 

Dear Member,

At Southern Lakes Credit Union, our top priority is always the safety and security of our members and employees.

We are closely monitoring the COVID-19 coronavirus and following guidance from health experts and federal agencies, including the Center for Disease Control, and want to assure you that we have comprehensive plans in place allowing us to provide uninterrupted access to your funds now and in the event the virus progresses.

SoLakes Online 24/7 Banking

As a member of Southern Lakes Credit Union, you have access to all of your accounts without needing to visit a branch:

Online bill pay, transfer funds between accounts, apply for a loan, make loan payments, verify account balances, view monthly account statements, reorder checks and more.

  • Mobile Account Access
  • 24/7 Telephone Network Teller
  • ATM’s

Preparing for Online Banking and Remote Administration of Your Finances

If you have not done so, this is a good time to set up direct deposit of your paychecks, recurring deposits, or automatic bill pay. These services make the day-to-day managing of your money easier and more efficient, while we remain focused on maintaining your financial wellness.

We encourage you to contact us to assist with any of these items.

Preventative Measures in Branches

We are proactively taking additional steps to disinfect our lobbies and public spaces, and are reinforcing health habits for our staff as well. SoLakes remains as focused as ever on serving your financial needs. We are in this together to contain the spread of the virus and take care of our communities.

Thank you for trusting us with your financial needs. We will update this page https://www.southernlakescu.org/coronavirus-covid-19-update/ as needed to keep you informed of any changes as events involving COVID-19 continue.